FAQs

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Why do you use soy wax?

Joie Candle Co. chose soy wax because it is a non toxic and natural product. Soy wax has been proven to burn cleaner and evenly.

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How long is the burn time?

Our candles give about 40-60 hours of burn time.

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How should I care for my candle?

A common mistake is to not let the candle burn for long enough during the first burn. The size of the wax pool during the first burn determines the life of the candle. Make sure to burn your candle for about 3 hours, to allow wax to heat properly and promote a good scent throw.

Trim your wick before each burn to 1/4 inch for maximum performance of your candle.

Keep wax free of any debris

Keep candles away from drafts

Please note that natural candles will
have some imperfections.

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Where is my package?

Please allow 5-7 business days for processing & shipping. This excludes holidays and weekends. Once your order has shipped, you will receive a confirmation and tracking number via email.

Joie Candle Co. is not responsible for any shipping delays, lost or stolen packages, or any packages marked as delivered. Please check your tracking status with USPS. If you have any issues or concerns please checkout our Shipping Policy or complete the Contact Us form.

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I have an issue with my order, What do I do?

Joie Candle Co. takes pride in all of our products. If you have experienced an issue with your order please complete the Contact Us form. Please allow someone from our team to contact you within 48 business hours after your form has been completed. Excludes weekends and Holidays.

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I made a mistake and want to change my order, what do I need to do?

Please refer to our Refund & Exchange Policy.