Returns & Exchanges

At this time Joie Candle Company is not accepting any refunds.

 All sales are final. 

 

Joie Candle Co. does not accept exchanges. If your merchandise arrives broken or damaged, we will replace the damaged or broken items. To be eligible for exchanges you must email us within two days of receiving the merchandise at candlecrew@joiecandleco.com. Your email must include your full name, full address, your order number, and a photo of the damages. Once we have received your email with the full details requested someone from our team will contact you within 48 hours. You will be given a new tracking number to track your new product.